Frequently asked questions
What customized products does Ibermerchan offer?
IWe offer a wide selection of personalized promotional items, including branded apparel, custom gift boxes, and event-specific products.
What is the typical delivery time?
Delivery varies by order and customization type, generally taking 10 days. We confirm the exact timeline with each order.
Can I order in smaller quantities?
Yes, we accept flexible order quantities to meet specific needs. Contact us for more options.
What customization techniques are available?
We offer advanced techniques like UV printing, laser engraving, and sublimation for durable, quality finishes on every item.
Is there assistance in selecting the right product?
Absolutely! Our team can guide you in choosing impactful gifts that align with your brand’s values.
Can I request a sample before a bulk order?
Samples are available so you can review product quality prior to placing a larger order. Contact us for details.
Do you offer international shipping?
Yes, we ship globally. Reach out for shipping rates and delivery times to your location.
What payment methods are accepted?
We accept major credit cards, bank transfers, and other methods. Please contact us if you prefer a specific payment option.
How do I track my order status?
We provide regular updates, and you can contact us anytime for order details.
Are returns or exchanges available for custom products?
Due to personalization, returns are only accepted for factory defects. Our support team is here to help resolve any issues.